Refund policy

Refund & Return Policy – Ozkurt Fashion LTD

Last Updated: May 2026

At Ozkurt Fashion LTD, customer satisfaction is important to us. Please read our refund and return policy carefully before placing an order.

Returns

Customers may request a return within 14 days of receiving the order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • All original packaging, tags, dust bags, boxes, and accessories must be included.
  • The item must not show signs of use, damage, or alteration.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or custom-made products
  • Used or damaged items caused by the customer
  • Products without original packaging or tags
  • Gift cards or promotional items

Return Process

To request a return, please contact our support team before sending any item back.

Email: support@bf-collection.com

Please include:

  • Your order number
  • Full name
  • Reason for return
  • Photos of the item if applicable

Unauthorized returns may not be accepted.

Refunds

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds are issued to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Shipping fees are non-refundable unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Clear photos of the package and item

We will review the case and provide an appropriate solution.

Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has been shipped, cancellation requests cannot be guaranteed.

Shipping Responsibility

Customers are responsible for return shipping costs unless:

  • The wrong item was sent
  • The item arrived damaged
  • The product has a verified manufacturing defect

We recommend using a tracked shipping service for returns.

Contact Information

Ozkurt Fashion LTD
Email: info@bf-collection.com
Website: bf-collection.com